FAQ
A little clarity before the decorating begins.
From choosing the right size for a mantel to wondering whether a holiday order will arrive in time, seasonal shopping comes with its own set of questions. We have gathered the answers customers are most likely to need while browsing and ordering from Inskvlxo™.
Choosing Your Seasonal Pieces
What kind of products does Inskvlxo™ offer?
Inskvlxo™ focuses on seasonal home décor and festive decorative accents designed to bring warmth, character, and a sense of occasion into everyday spaces.
Depending on the season, our collections may include tabletop decorations, wreaths and botanical accents, ornaments, decorative lighting, cushions, baskets, candle accessories, wooden décor, trays, and other pieces intended for holiday and seasonal styling.
Our assortment can change throughout the year as one celebration gives way to another.
How do I know whether a decoration will fit my space?
Check the dimensions and product details shown on the applicable product page before ordering.
For tabletop pieces, lanterns, candleholders, baskets, wreaths, trays, and similar items, we recommend comparing the listed measurements with the actual shelf, table, mantel, wall, doorway, or storage area where you plan to use the product.
A quick measurement before checkout can make seasonal decorating much easier once the item arrives.
Will the product look exactly like the photographs?
We make reasonable efforts to present our products clearly and accurately.
Some differences can occur because of screen settings, photography, lighting, and the character of certain decorative materials. Wood grain, woven textures, botanical arrangements, metallic finishes, glass textures, and similar details may naturally vary slightly from one piece to another.
Normal variation is different from receiving an item that is damaged, incorrect, defective, or materially different from its description. If something is genuinely wrong with your order, please contact us.
Are Inskvlxo™ decorations intended for outdoor use?
Not necessarily.
Some seasonal decorations are intended specifically for indoor use or protected environments. Product-specific information should be reviewed before placing an item outdoors.
Do not assume that a decorative light, textile, wooden piece, botanical decoration, candle accessory, or other product is weather-resistant unless the applicable product information expressly states that it is suitable for outdoor use.
Do batteries, candles, or decorating supplies come with every product?
Only when they are specifically listed as included on the product page.
For example, certain battery-operated decorations may require batteries that are sold separately, while candleholders may be sold without candles. DIY products may also require paint, markers, brushes, or other craft materials that are not included.
Please review the What's Included, specifications, or product-description information before ordering.
Before You Place an Order
What currency does Inskvlxo™ use?
Prices and order totals are displayed and processed in United States Dollars (USD).
If your payment account uses another currency, your financial institution or payment provider may perform currency conversion and may apply its own exchange rate or international transaction charges.
Which payment methods can I use?
The payment methods currently available to you will appear during checkout.
Depending on checkout availability, eligible credit or debit cards and PayPal may be offered.
Payment authorization is handled through the applicable payment provider. For additional information, please review our Payment Options page.
Can I change my order after placing it?
If you notice an incorrect address, quantity, or other order detail, contact us at service@inskvlxo.com within 12 hours of placing the order.
Please include your order number and clearly explain the requested change.
We will make a reasonable effort to help, but changes cannot be guaranteed once fulfillment has progressed too far or the package has already been dispatched.
I changed my mind. Can I cancel my order?
Cancellation requests should also be submitted within 12 hours after purchase.
Email service@inskvlxo.com with your order number and cancellation request.
If the order has already moved too far through fulfillment or has shipped, cancellation may no longer be possible. An eligible product may instead be handled through our return process after delivery.
From Our Door to Yours
How long does it take before my order ships?
Orders normally require 2–5 business days for processing before dispatch.
During particularly busy holiday or promotional periods, processing may take up to 6 business days.
This preparation period is separate from the delivery time after shipment.
How much is shipping?
Our standard shipping structure is simple:
Orders under $45.00 — $5.00 standard shipping
Orders of $45.00 or more — Free standard shipping
Any applicable shipping charge will be shown during checkout before you submit the order.
How long does delivery usually take?
After an order has been dispatched, our current estimated standard delivery windows are:
| Destination | Estimated Time After Dispatch |
|---|---|
| United States | 6–12 business days |
| Canada, United Kingdom & Australia | 8–14 business days |
| Other Supported International Destinations | 12–19 business days |
These are estimated delivery windows rather than guaranteed arrival dates.
Processing time occurs before these transit estimates begin.
I need decorations for a specific holiday. When should I order?
Ordering early is the safest approach for a date-sensitive celebration.
Seasonal demand, carrier volume, customs procedures, severe weather, and other transportation circumstances can occasionally affect delivery.
If your décor is intended for a particular party, dinner, holiday weekend, or decorating date, allow additional time rather than planning around the final day of the estimated delivery range.
Where will my order ship from?
The fulfillment location can depend on the product, available inventory, and destination.
Orders may be fulfilled from our own or partner facilities, and the dispatch location may not always be in the customer's country.
We do not describe an order as locally shipped unless that is actually true for the applicable shipment.
Will everything in my order always arrive together?
Not always.
If products are available through different fulfillment arrangements, portions of an order may occasionally travel separately. In that situation, you may receive more than one shipment or tracking record.
Receiving one parcel does not necessarily mean another part of a split shipment is missing.
Tracking & Delivery Questions
Where can I find my tracking information?
Once your order has shipped and tracking becomes available, shipping information will be sent to the email address associated with your order.
Some tracking systems require approximately 1–3 business days after dispatch before the first public movement or scan appears.
My tracking hasn't changed. Should I be concerned?
A short gap between tracking updates can be normal.
Parcels sometimes travel between carrier facilities without receiving a new customer-visible scan at every stage.
If the expected delivery period has passed or tracking has remained unchanged for an unusually long time, email service@inskvlxo.com with your order number so we can review the available shipment information.
Tracking says “Delivered,” but I don't have the package. What should I do?
First, check the immediate delivery area, household members, reception or mailroom where applicable, and the shipping address entered on the order.
If you still cannot locate the package, contact us.
A Delivered tracking status does not automatically mean that we will refuse to review the issue. We may ask for additional information and investigate the available delivery details before determining the appropriate next step.
What happens if my package is lost in transit?
If a shipment has passed the expected delivery window and appears to be lost, contact us at service@inskvlxo.com.
We will review the available tracking information and, where appropriate, work with the relevant fulfillment or delivery provider.
If the package is reasonably determined or confirmed to have been lost in transit, an appropriate resolution may include a replacement or refund, depending on the circumstances.
When Something Arrives Differently Than Expected
My decoration arrived damaged. What should I do?
Please contact us as soon as reasonably possible after discovering the problem.
Send an email to service@inskvlxo.com and include:
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Your order number
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A short explanation of what happened
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Clear photographs of the affected product
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Packaging photographs when shipping damage is visible
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Video where it is reasonably useful for showing a functional problem
Please keep the item and packaging until we have reviewed the request, unless retaining the item would present a safety concern.
What if I received the wrong product?
Let us know rather than placing another order immediately.
If we verify that an incorrect item was sent, we will arrange an appropriate replacement, refund, or return solution without charging you for the cost caused by our error.
The same principle applies to qualifying defective products or products materially different from what was ordered.
Returns Without the Guesswork
How long do I have to request a return?
Our standard return period is 30 days from the date your order is delivered.
For a preference-based return, the item should generally remain unused, complete, and in its original condition, with its original packaging where reasonably possible.
Who pays return shipping?
That depends on why the product is being returned.
If you simply decide that an otherwise correct product is not right for your space or personal preference, you may be responsible for the return shipping cost.
If we verify that the product is damaged, defective, incorrect, or materially different from the item ordered, we will provide an appropriate solution without requiring you to bear the return cost caused by the qualifying issue.
Where should I mail my return?
Please do not automatically mail a return to our business registration address.
Start the request by emailing:
After an eligible return is reviewed and approved, we will provide the applicable return instructions and authorized return destination.
Our business registration address and the facility used to receive product returns may not be the same location.
Can I exchange an item for another color or style?
For an ordinary preference-based change, the simplest process is generally to arrange an eligible return for the original item and place a separate order for the preferred product.
If you received the wrong item or a qualifying defective product, contact us first so that we can review the appropriate replacement solution.
How will I receive my refund?
Approved refunds are issued to the original payment method.
Please allow up to 10 business days after refund approval for processing and for the transaction to begin appearing through the applicable payment method.
Banks and payment providers may require additional time.
If more than 15 business days have passed after we confirmed approval and you still cannot locate the refund, contact us.
Caring for Seasonal Décor
How should I store my decorations after the season ends?
Care depends on the material, but a few habits can help seasonal pieces remain ready for another year.
Clean and dry the item according to its product-specific instructions before storage. Keep decorations away from excessive moisture, direct heat, and conditions that could crush or deform them.
Glass and delicate ornaments should be individually protected. Textile items should be stored clean and dry. Battery-operated decorations should be checked before long-term storage, and batteries should be removed where the applicable product instructions recommend doing so.
Always follow the care guidance supplied for the individual product.
Are decorative candleholders and lanterns safe to use with real flames?
Check the specific product instructions before introducing any flame or heat source.
Some Inskvlxo™ lanterns are designed around built-in LED lighting and must not be used with real candles, incense, or other open flames.
Products specifically designed as candleholders should still be placed on stable, heat-resistant surfaces and used with appropriate fire safety precautions.
Never assume that one decorative product can be used in the same way as another simply because their appearance is similar.
Are your decorations toys?
Unless a product is expressly identified otherwise, Inskvlxo™ seasonal decorations are decorative household items rather than children's toys.
Products containing small components, hanging loops, batteries, glass, metal edges, candle-related components, or other decorative elements should be positioned and used with appropriate care around children and pets.
Review the applicable product safety information before use.
Still Wondering About Something?
Seasonal decorating should feel enjoyable, not uncertain. If you cannot find the answer you need here or on the applicable product page, our customer support team can help with product details, an existing order, delivery concerns, or after-sales questions.
Email: service@inskvlxo.com
Phone: +86 13265443117
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Brand: Inskvlxo™
Legal Company: Shenzhen Jinyishuo Electronic Technology Co., Ltd.
Owner: Liu Meiqin
Business Address: Room 510, No. 2 Zhuangbian Industrial 1st Road, Zhuangbian Community, Xixiang Subdistrict, Bao'an District, Shenzhen
Inskvlxo™ is owned and operated by Shenzhen Jinyishuo Electronic Technology Co., Ltd.