Shipping Policy
The arrival of seasonal décor often matters just as much as the piece itself. Whether you are preparing your home for autumn, adding the finishing touches to a Christmas gathering, or ordering a decorative accent for an upcoming celebration, we want you to understand how your Inskvlxo™ order moves from checkout to delivery.
This Shipping Policy explains our processing schedule, estimated transit times, shipping charges, tracking process, international delivery considerations, and how we assist when a shipment does not arrive as expected.
Preparing Your Order
After payment is successfully confirmed, orders typically require 2–5 business days for processing before shipment.
This period may include order verification, product preparation, packing, and fulfillment arrangements. Because our collection includes different types of seasonal décor—from textile accents and botanical decorations to lanterns, glass pieces, metal ornaments, and wooden home accessories—packaging requirements can vary by item.
During particularly busy seasonal periods, including major holidays and promotional events, processing may require up to 6 business days.
Business days generally exclude weekends and applicable public holidays.
Shipping Charges
Our standard shipping structure is:
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Orders under $45.00: $5.00 standard shipping
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Orders of $45.00 or more: Free standard shipping
The free-shipping threshold is based on the qualifying merchandise value of the order. Where applicable, taxes, duties, discounts, or other adjustments may affect the amount used to determine eligibility.
Any shipping charge applicable to your purchase will be displayed during checkout before the order is submitted.
Estimated Delivery
Once an order has been dispatched, estimated standard delivery times are:
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | 6–12 business days |
| Canada, United Kingdom & Australia | 8–14 business days |
| Other Supported International Destinations | 12–19 business days |
These timeframes begin after dispatch and are separate from the 2–5 business day processing period.
Delivery estimates are provided as reasonable shipping windows rather than guaranteed arrival dates. Actual transit time can occasionally be affected by carrier operations, destination accessibility, customs inspection, severe weather, peak holiday volumes, local disruptions, or other circumstances outside the normal shipping schedule.
If you are purchasing décor for a specific holiday, party, dinner, or other date-sensitive occasion, we recommend allowing additional time rather than relying on the final day of an estimated delivery window.
Where Orders May Be Fulfilled
Inskvlxo™ works with fulfillment resources appropriate to our product assortment and delivery destinations.
Depending on inventory availability, the products ordered, and the delivery destination, an order may be fulfilled from our own or partner facilities. As a result, the fulfillment location may not necessarily be located in the same country as the customer.
We do not represent an order as locally shipped unless that is actually the case for the applicable shipment.
In some circumstances, products within the same purchase may also be prepared or transported separately. If this applies to an order, tracking information may be provided separately for the relevant shipments.
Following Your Shipment
Once an order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address associated with the order.
Please allow approximately 1–3 business days after dispatch for some carriers to begin displaying tracking activity.
A short period without a new tracking scan does not necessarily indicate that a parcel has been lost. Packages can move between carrier facilities or transportation stages before another public tracking event appears.
If tracking remains unchanged for an extended period, the expected delivery window has passed, or something about the shipment appears unusual, contact:
Please include your order number so our support team can review the shipment more efficiently.
International Orders, Customs & Import Charges
International shipments may be subject to customs procedures in the destination country.
Unless otherwise indicated during checkout, applicable customs duties, import taxes, brokerage charges, or similar government-imposed fees may not be included in the product price or standard shipping charge. Where such charges legally apply, they may be collected according to the rules of the destination jurisdiction or the carrier handling the shipment.
Customs requirements vary between countries, so we cannot accurately determine every potential import charge in advance.
Customs inspection can also add time to an international shipment. If a package appears to be experiencing an unusual or prolonged customs delay, please contact us and we will review the available shipment information with you rather than automatically treating the matter as the customer's responsibility.
Address Changes & Order Cancellations
We begin preparing orders as soon as reasonably possible after they are received.
If you need to request a cancellation or correct a shipping address, contact us at service@inskvlxo.com within 12 hours of placing the order.
Please provide your order number and clearly describe the requested change.
We will make a reasonable effort to accommodate eligible requests received within this period. However, a change or cancellation cannot be guaranteed once an order has already progressed too far through processing, fulfillment, or shipment.
Once a parcel has been dispatched, we generally cannot redirect it through our order system. Please check the recipient name, street address, apartment or unit number, city, state/province, postal code, and country carefully before submitting your purchase.
When a Package Is Delayed or Appears Lost
We do not consider our responsibility automatically ended simply because a parcel has been handed to a carrier.
If the estimated delivery period has passed and tracking has not meaningfully updated, contact us at service@inskvlxo.com with your order number.
Our team will review the available tracking information and, where appropriate, work with the relevant fulfillment or delivery provider to investigate the shipment.
If a package is reasonably determined or confirmed to have been lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances of the order.
Similarly, a tracking status showing “Delivered” does not automatically prevent a customer from contacting us about a package that cannot be located. We may ask you to confirm the delivery address, check the immediate delivery area, or provide other reasonable information so the matter can be reviewed.
Damaged, Defective or Incorrect Deliveries
Seasonal décor can include glass, wood, metal, textile, botanical-style, and other materials that require different forms of packaging. Although orders are prepared for transportation, damage can occasionally occur.
If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact:
When possible, include:
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Your order number
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A brief description of the issue
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Photographs showing the item and the problem
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Photographs of the shipping packaging if transportation damage is visible
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Video where it is reasonably relevant to demonstrating the issue
Please contact us as soon as reasonably possible after discovering the problem so that the circumstances can be reviewed.
When the issue is verified, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer for our error or a qualifying damaged, defective, or incorrect item.
Please do not discard an affected product or its packaging until our support team has reviewed your request or advised that doing so is appropriate.
Need Help With a Delivery?
For shipping questions, tracking concerns, address requests, or delivery problems, our customer support team can be reached at:
Email: service@inskvlxo.com
Phone: +86 13265443117
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
When contacting us about an existing shipment, including your order number will help us locate the relevant information.
Inskvlxo™ is owned and operated by Shenzhen Jinyishuo Electronic Technology Co., Ltd.
Business Address: Room 510, No. 2 Zhuangbian Industrial 1st Road, Zhuangbian Community, Xixiang Subdistrict, Bao'an District, Shenzhen