Return & Refund Policy
Seasonal décor is often chosen for a particular room, gathering, or time of year, and we understand that an item may occasionally look or feel different once it arrives in your home. In other situations, something may have been damaged during transportation or the wrong item may have reached you.
This policy explains how Inskvlxo™ handles return requests, product problems, exchanges, and refunds so that you know what to expect before and after making a purchase.
30-Day Return Period
Eligible products may be returned within 30 days from the date the order is delivered.
For a standard return based on preference, such as deciding that a color, style, size, or decorative piece is not suitable for your space, the product should generally be:
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Unused and in its original condition
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Complete with the parts or accessories originally supplied
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Returned with its original packaging where reasonably possible
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Free from damage caused after delivery
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Accompanied by the applicable order number or other proof of purchase
Please take reasonable care of an item while deciding whether to keep it.
Seasonal packaging does not need to remain completely untouched simply for a customer to inspect the product. However, products showing substantial use, customer-caused damage, alteration, missing components, or other conditions that materially reduce their resale condition may not qualify for a standard preference-based return.
Starting a Return
Before mailing anything, contact our customer support team at:
Please include your order number, the product you would like to return, and a brief explanation of the request.
If photographs or other information would reasonably help us understand the condition of an item, we may ask you to provide them before the return is authorized.
Once an eligible request has been reviewed, we will provide the appropriate return instructions, including the approved return destination when a physical return is required.
Do not send a return to our business registration address unless our customer support team specifically instructs you to do so.
Our business address and the facility designated to receive product returns may be different. Sending a package without authorization or to an unrelated address can prevent us from properly identifying and processing the return.
When You Simply Change Your Mind
If an eligible product is being returned because of personal preference—for example, the customer no longer wants the item or decides that its color or decorative style is not suitable—the customer may be responsible for the return shipping cost.
The applicable return instructions will be provided after the request has been reviewed.
Original shipping charges, where charged, are generally not refundable for a preference-based return unless required by applicable law or the circumstances of the order justify otherwise.
We do not apply an additional restocking fee to an otherwise eligible standard return.
Damaged, Defective or Incorrect Items
Please inspect your Inskvlxo™ order after delivery.
If you receive an item that is:
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Damaged in transit
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Defective
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Incorrect
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Missing an essential component
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Materially different from the product ordered or its description
contact service@inskvlxo.com as soon as reasonably possible.
Please provide your order number and a description of the problem. Clear photographs of the product, packaging, shipping label, or affected area may help us review the issue. Video may also be useful when the problem involves a product function that cannot reasonably be demonstrated in a photograph.
Once a qualifying issue is verified, we will arrange an appropriate solution, which may include a replacement, refund, or return at no additional cost to you.
If a physical return is necessary because we sent an incorrect item or because an item qualifies as damaged or defective, we will provide the appropriate return arrangement rather than requiring you to pay the return cost caused by that issue.
Please do not discard a damaged or defective item before we have reviewed the request unless keeping the item would present a safety concern.
Products That May Not Qualify for a Standard Return
Certain products or circumstances may fall outside our ordinary change-of-mind return process.
This may include:
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Products that have been substantially used
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Items damaged through misuse, improper handling, or failure to follow applicable care instructions
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Products altered or modified after delivery
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Items missing significant components
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Personalized or made-to-order products, if such products are offered and clearly identified as personalized or made to order before purchase
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Gift cards, if offered
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Items that cannot legally or safely be returned
A sale or promotional price does not by itself make an otherwise eligible product non-returnable unless a specific exception was clearly disclosed before purchase and is permitted by applicable law.
If you are uncertain about a product's eligibility, contact us before sending it anywhere.
Nothing in this section is intended to remove rights that may apply when an item is defective, damaged, incorrect, or otherwise protected by applicable consumer law.
Exchanges
We do not rely on a complicated direct-exchange process.
If you would like another color, style, or eligible product, contact us first about returning the original item. After the applicable return is arranged, you may place a separate order for the preferred product.
This helps prevent replacement inventory from being reserved incorrectly and allows the new purchase to move through the normal order and shipping process.
If the original item was incorrect, damaged, or defective, please contact us before placing another order. In those situations, our support team will review the appropriate replacement or refund solution with you.
European Economic Area and Other Statutory Rights
Customers in certain jurisdictions may have cancellation, withdrawal, return, refund, or other consumer rights in addition to this policy.
For example, qualifying consumers in the European Economic Area may have statutory withdrawal rights for certain distance purchases, subject to applicable exceptions and legal requirements.
Where mandatory consumer law provides rights that are more favorable than a provision of this policy, the applicable statutory rights will continue to apply.
This policy is not intended to restrict consumer rights that cannot legally be waived.
How Refunds Are Processed
After an authorized return reaches the designated return facility, we will review the returned product and notify you of the outcome.
When a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow up to 10 business days after refund approval for our refund processing and for the transaction to begin appearing through the applicable payment method. Your bank, card issuer, or payment provider may require additional time before the funds are reflected in your account.
If more than 15 business days have passed after we confirmed that a refund was approved and you still cannot locate it, contact:
Please include the relevant order number so we can review the transaction.
Cancellations Before Shipment
If you need to cancel an order before it ships, email service@inskvlxo.com within 12 hours of placing the order.
We will make a reasonable effort to accommodate an eligible cancellation request received within this period.
Because fulfillment may begin quickly, cancellation cannot be guaranteed once an order has progressed too far through processing or has already been dispatched.
This 12-hour request period is the same cancellation timeframe stated in our Shipping Policy.
Return Destination
Inskvlxo™ does not publish the business registration address as a universal return warehouse.
After your return request has been reviewed and approved, our customer support team will provide the authorized return address and applicable shipping instructions for your order.
Please do not independently mail merchandise to:
Room 510, No. 2 Zhuangbian Industrial 1st Road, Zhuangbian Community, Xixiang Subdistrict, Bao'an District, Shenzhen
unless our customer support team specifically confirms that address for your return.
Unauthorized returns or parcels sent to an address that was not provided for the applicable return may experience delays or may not be capable of being properly identified.
Questions About a Return or Refund
If something about your seasonal décor purchase did not go as expected, contact us before sending the item back. We will review the circumstances of the order and provide the next applicable steps.
Email: service@inskvlxo.com
Phone: +86 13265443117
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Brand: Inskvlxo™
Legal Company: Shenzhen Jinyishuo Electronic Technology Co., Ltd.
Owner: Liu Meiqin
Business Address: Room 510, No. 2 Zhuangbian Industrial 1st Road, Zhuangbian Community, Xixiang Subdistrict, Bao'an District, Shenzhen
Inskvlxo™ is owned and operated by Shenzhen Jinyishuo Electronic Technology Co., Ltd.